We are committed to delivering accurate and reliable vehicle history reports. Customer trust and service integrity are fundamental to our operations. This Refund Policy outlines the circumstances under which a refund may be issued.

Eligibility for Refund

A refund may be considered under the following conditions:

• The requested vehicle history report cannot be generated due to unavailable, incomplete, or inaccessible vehicle data within our partnered databases.
• A duplicate transaction has occurred due to a technical or processing error.
• A confirmed system malfunction or verified technical issue prevented proper delivery of the purchased report.

Each request will be carefully reviewed to ensure fairness and compliance with our service standards.

Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Incorrect VIN, registration number, or vehicle details were submitted at the time of purchase.
• The customer decides not to use the report after it has been successfully generated and delivered.
• Delays or limitations caused by third-party data providers or external databases beyond our operational control.

As our reports are digital products generated instantly upon request, refunds cannot be granted once the report has been successfully accessed or downloaded, except in cases of verified technical error.

Refund Request Process

If you believe you qualify for a refund, please contact the MotorGen support team within 24 hours of purchase, providing your order reference number and a clear explanation of the issue.

All requests are reviewed within 1–2 business days. Where approved, refunds will be processed through the original payment method.

We remain committed to maintaining transparency, fairness, and professional service standards in every transaction.